Alfonso Catrón – WordPress, Support, Tooling

Support is expected to be fast, consistent, and smooth for both customers and the team. Sometimes things don’t flow, processes…

Tooling is caring: a Support Manifesto for the AI era

We’re entering a new phase in customer support.AI is rapidly taking over the simple, repetitive tasks. It’s already doing basic…

Measuring the real impact of a Test or a Tool in support work is complex. Because it’s not just about…

We’re entering a weird new phase. AI is everywhere. It writes, it talks, it “supports”. It can even fake a…

Hoy marchamos, en familia, por la Memoria, Verdad y Justicia. El Amanecer, por Jose Luis Aguirre Con la potencia de…

Some support tasks can be hard, some processes are complex to follow, with many steps, and require lots of training…