Discover 5 patterns that signal a task is ready for automation and why removing them can improve team health, speed,…

I’ve been running some real-world tests to understand how much time the automated support tools can save. The first case…

Support is expected to be fast, consistent, and smooth for both customers and the team. Sometimes things don’t flow, processes…

We’re entering a new phase in customer support.AI is rapidly taking over the simple, repetitive tasks. It’s already doing basic…

Measuring the real impact of a Test or a Tool in support work is complex. Because it’s not just about…