Blog
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“Human-powered” as the next big-premium label
We’re entering a weird new phase. AI is everywhere. It writes, it talks, it “supports”. It can even fake a…
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Memoria, Verdad, Justicia
Hoy marchamos, en familia, por la Memoria, Verdad y Justicia. El Amanecer, por Jose Luis Aguirre Con la potencia de…
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Test-Driven Support: an approach for scalable Support Operations
Some support tasks can be hard, some processes are complex to follow, with many steps, and require lots of training…
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Tooling in support teams: thinking about processes, not just tools
I love working on tooling and automations for teams, detecting patterns, finding complex processes that can be simplified. I saw…
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WordCamp US 2023 – Washington DC
In August 24-26th, 2023, I had the chance to attend WordCamp US in Washington, D.C. at National Harbor, Maryland, with…
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The Devil is in the details: A gamified approach to train troubleshooting skills
One of the hardest things when training skills in technical support is finding ways to connect theory with practice. You…
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WP Cron and caching plugins: a tale
WP Cron can be a misterious thing, when you check the WordPress docs you will find an explanation like this…
